FAQ

Your Emotional Support Animal ;etter will last one year. Then you may be able to extend your ESA email through ESADoctor at a discount.

The law does not require hotels, restaurants, trains, and buses to accept Emotional Support Animal on their territory, but you can call them before the trip and ask about their policies. Some institutions are open to receiving Animal Emotional Support on their own.

Only under certain circumstances. If placing an animal may mean additional administrative costs and other adjustments that will affect housing conditions, the landlord may reject your request. For example, an animal is destructive or a threat to the health, safety, and property of other tenants. Make sure to train the ESA so that they are not naughty, and you always have control.

Your dog may not be familiar with the situation at the airport, the limitations of sitting at your feet on the plane or with the close attention of airline personnel and other passengers. If you fly with a dog, keep in mind that airline personnel (including gate agents, TSA and flight attendants) may refuse to approve emotional support (and you) for your animal if the pet is considered a threat to health, anxiety or unpleasantness for other passengers, even if you have previously approved ESA to escort you on the plane.

Your landlord or property manager can confirm your letter by calling the confirmation number, which is included on the doctor’s form 24/7. This is the doctor's confirmation phone number that issues your prescription.

The process of receiving an ESA letter takes only a few minutes on our website and can be completed online at any time. Patients enter basic personal information and respond to a short medical questionnaire describing their condition and symptoms. Once completed, the doctor will review your application, usually within a few minutes. If your ESA recommendation is approved, you will receive a digital copy of your ESA letter via e-mail and a hard copy sent the same day. Note: Customers do not pay if their application is not approved.

Licensed animal emotional support physicians are available 24/7 for ESA evaluating. As a rule, the process of emotional support of animals takes a few minutes on the part of patients, and then the application is viewed remotely on our doctor’s tablet. There are also video conferences available.

In order for a person to be eligible for Emotional support animal (ESA), he must be eighteen or older and is considered an emotionally disabled by a licensed physician, as indicated by a correctly formatted prescription letter. However, some airlines and property managers will take the form of a check-in approved by the family doctor.

Emotional Support Animal (ESA) is a person's pet that has been prescribed by a licensed therapist, psychologist, or psychiatrist (by any licensed mental health professional). The animal is part of this person’s treatment program and is designed to provide comfort and minimize the negative symptoms of a person’s emotional / psychological disability. All types of pets can be Emotional Support Animal (cats, dogs and birds), and they can be of any age (young puppies and kittens too!).

Yes. Our doctors are licensed in California, comply with HIPAA, and follow the recommendations of the California Telemedicine Board of Medicine. The use of Emotional Support Animal Letter qualifies as a valid telemedicine service in California. Get cheap and legitimate ESA letters online, register your Emotional Support Animal for the first time and update patients can qualify.